If you’re a small business today, odds are good that you have relied on an IT service provider that operates under a "break/fix" model.  This means the IT service provider will fix problems that occur on your network after the problem has impacted your business.  Often times, these IT vendors are one man operations and are juggling numerous clients, and thus can’t be very responsive to your business needs. There are also the IT consultants who charge very high rates and are looking for projects where they can come in, make their money and leave.  Neither of these models are beneficial to your business in the long run. As your IT services provider, we believe that we have a responsibility to help you avoid problems before they occur, not wait for problems.  Thus, JPCC has invested in tools and technology in-house that are designed exclusively for the purpose of diagnosing and monitoring your computers and network assets 24×7. This technology even gives your network the ability to "self-heal" when certain issues occur, such as email delivery stopping—without the need for a Systems Engineer to be dispatched. The managed service provider infrastructure is an integrated combination of Desktop and Server management & Monitoring and Proactive Maintenance.

Desktop and Server Management Services

• File Cleanup
• Asset Management
• Patch Management
• Spyware Detection and Removal
• Anti-Virus and Anti-Virus Management (from Trend Micro)
• Remote Control
• Software Distribution

Monitoring and Proactive Maintenance

• 24×7 monitoring and troubleshooting
• Operating Systems
• Active Directory
• Microsoft Exchange
• Microsoft SQL
• Security Log Analysis and Management
• Network Services
• Backups
• Network and Security Devices (Firewalls)
• Integrated Web Portal
• Phone and Remote Support Sessions
• Trouble Ticketing
• Executive Summary Monthly Report
• Quarterly review and planning meeting
• Vendor liaison

We take responsibility of complete IT management of your organization using an integrated technology platform that is being used worldwide by many leading organizations. We offer proactive management and monitoring, and charge you a flat fee per month.